Tell us what needs to change
We welcome complaints about our services, learning materials, delivery and communication. Describe the issue, relevant dates, any previous enquiry reference and the outcome you would like. You can send supporting documents by email after receiving your reference.
How we handle a complaint
We record the issue, review the agreed scope and relevant records, and ask for any missing information. We explain our findings and proposed next steps in writing. If you disagree, reply with your reference and request a further review. This process does not restrict your statutory rights or access to independent advice.
Get in touch
Your message goes to ITERAQ’s private enquiry inbox. Keep the reference shown after submission. Do not include passwords or full card details.