Before digital access begins
If you buy as a consumer, distance-sale cancellation rights may apply, including a 14-day cancellation period. For immediate digital delivery, we must obtain your express consent and acknowledgement before a cancellation right is lost. Simply visiting a page or creating an account does not provide that consent.
A problem with what you received
If content is inaccessible, faulty or materially different from its description, contact us with the order reference and details. We will assess an appropriate remedy, which may include restoring access, correcting the content or a refund where required. Your statutory rights remain in place after downloading.
Request a cancellation or refund
Email info@iteraq.com or use our complaints form with your name, order date, reference and request. For bespoke services, contact us before work proceeds; scope and any agreed work already performed are reviewed against your contract and applicable rights. We explain the decision in writing. Approved refunds normally return through the original payment method; processing time depends on the provider.
UK consumer information: GOV.UK ↗