In this guide
12 · Build and manage a team
Make an initial team plan, clarifying roles, responsibilities and feedback.
Put it into practice
- List the work and skills needed
- Agree responsibilities and decision boundaries
- Review progress with specific examples and actions
Further reading: Oxford EnSpire · Girişimcilik gelişimi ↗
Write a role and handover
For a fictional two-person team, assign one person responsibility for customer enquiries and one for fulfilment. Define when the first person must escalate a refund or delivery problem instead of improvising.
Your worksheet
Role purpose; decisions allowed; escalation point; handover information; weekly review.
Check your work
Check that every task has one accountable owner and a backup. Avoid measuring success only by hours worked.
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