In this guide
11 · Operations and quality control
Establish a repeatable workflow from order to delivery.
Put it into practice
- Map each delivery step and its owner
- Define checks for quality and delays
- Record problems and improve the process
Further reading: SBA · Business planning resources ↗
Define a repeatable quality check
For a fictional document service, the checklist confirms the customer, order, language, supplied facts, file format and readable output before delivery. One person prepares the work and a defined review checks the critical fields.
Your worksheet
Step; responsible person; input; output; acceptance check; exception path.
Check your work
Measure errors and rework as well as speed. Keep a version record so a corrected file is not confused with an earlier draft.
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